altiris_taskmanagement_8_1_x64.msi Failed with result InstallFailure during an upgrade to ITMS 8.1

TECH247328
Last Updated August 18, 2017
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During an upgrade to ITMS 8.1, SIM (Symantec Installation Manager) failed during the configuration process. The NS logs showed that altiris_taskmanagement_8_1_x64.msi failed during the installation process.

Upgrade from 7.6 HF7 or 8.0 HF6 to ITMS 8.1

SIM Log entries:

Error 1:

RunMsiInstallProduct for package D:\Altiris\Symantec Installation Manager\Installs\Altiris\altiris_taskmanagement_8_1_x64.msi Failed with result InstallFailure
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Date: 8/16/2017 2:01:45 PM, Tick Count: 616485875 (7.03:14:45.8750000), Size: 446 B
Process: SymantecInstallationManager (39092), Thread ID: 19, Module: SymantecInstallationManager.exe
Priority: 1, Source: Symantec.Installation.Msi.ProcessMSIResult
 

Error 2:

Install failure while installing (ProductComponent: (Package) Task Management 8.1 x64 8.1.4511 InstallOption: InstallRequired) (in product Symantec Management Platform 8.1). Windows Installer API return code: 1603
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Date: 8/16/2017 2:01:45 PM, Tick Count: 616485875 (7.03:14:45.8750000), Size: 509 B
Process: SymantecInstallationManager (39092), Thread ID: 19, Module: SymantecInstallationManager.exe
 

MSI Install Log Entry:

MSI (s) (10:F4) [10:56:47:674]: Product: Task Management 8.0 -- Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action UninstallCTDataLoad.689FB43D_B797_4DE9_9A9F_86885A4025A5, location: D:\Altiris\TaskManagement\, command: "C:\Windows\Microsoft.NET\Framework64\v4.0.30319\InstallUtil.exe" /u CTDataLoad.exe /LogToConsole=true /LogFile="CTDataLoad.InstallUtilLog
 

Known issue. Problem was because Task Management MSI execution failed, because of a Task Server services installation failure.
Impact statement:
Fixed sequence of custom actions which are used for TS services installation, to eliminate rollback execution after service installation.

This issue has been addressed under ITMS 8.1 RU3 release.

Source: ETrack
ID: 4119196,4104990

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