The 500 error is an "Internal Server Error". The 401 5 indicates that some ISAPI extension or CGI Web Application sent back a structured 401 response.
Due to the IIS 500 "Internal Server Error" we suspect the initial install of 11.1.2 did not complete correctly. And the subsequent upgrade to 11.1.3 did not correct any errors from the initial install.
Uninstalled the SEE server leaving the database intact Rebooted the server. Reinstalled SEE 11.1.3 using the original database. Changed the SEE App Pool to use Classic instead of Integrated. The web-based Help Desk can now be accessed using group membership.
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