After installing Symantec Endpoint Protection Small Business Edition cloud (SEP SBE) sending or receiving email slows down.
SEP SBE scans inbound and outbound email.
You can disable inbound scanning, outbound scanning or both in the Network Protection section of the Endpoint Protection policy.
Note: Disabling email protection is not recommended unless you have another mail security solution in place.
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This will clear the history and restart the chat.