Problem only occurs on macOS and does not happen for the Kindle App for Windows
Error: Unable to connect. Please check your network settings and proxy configuration
Error: Unable to connect. Please check your network settings and proxy configuration
Tested version of macOS: 10.12.6
Kindle for Mac version: 1.20.0 (47032)
Tested version of Microsoft Windows: Windows 10 Pro, Build 15063.rs2_release.170317-1834
Kindle for Windows version: 1.20.1 (47037)
The problem can occur when using Unified Agent in Cloud mode
SSL interception is ENABLED
Here is a list of problems why the Kindle App for macOS does not work through the Web Security Service (WSS) or a ProxySG appliance:
WORKAROUND:
For WSS: Add amazon.com to the SSL bypass list. This will allow the TLS new session tickets to go through and allow the application to work.
For SGOS: Add amazon.com to an SSL exemption. Same reason applies as for WSS.
Note: Since the Amazon Kindle app for Windows works, you can use that instead of the app for macOS. Please contact Amazon and request that the Kindle app for Mac work without RFC 5077 support from upstream SSL proxies.