VontuMonitor and VontuUpdate stop running on redhat 7
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Article ID: 170253
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Updated On:
Products
Data Loss Prevention Endpoint Prevent
Issue/Introduction
Logs show the follwoing:
INFO | jvm 1 | 2017/10/09 10:12:12 | WrapperSimpleApp Error: Encountered an error running main:
INFO | jvm 1 | 2017/10/09 10:12:12 | WrapperSimpleApp Error: com.vontu.util.config.ConfigurationException: Invalid transport configuration.
INFO | jvm 1 | 2017/10/09 10:12:12 | WrapperSimpleApp Error: at com.vontu.install.update.MonitorUpdater.setupTransport(MonitorUpdater.java:206)
INFO | jvm 1 | 2017/10/09 10:12:12 | WrapperSimpleApp Error: at com.vontu.install.update.MonitorUpdater.<init>(MonitorUpdater.java:76)
INFO | jvm 1 | 2017/10/09 10:12:12 | WrapperSimpleApp Error: at com.vontu.install.update.UpdateService.main(UpdateService.java:57)
INFO | jvm 1 | 2017/10/09 10:12:12 | WrapperSimpleApp Error: at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
INFO | jvm 1 | 2017/10/09 10:12:12 | WrapperSimpleApp Error: at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
INFO | jvm 1 | 2017/10/09 10:12:12 | WrapperSimpleApp Error: at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
INFO | jvm 1 | 2017/10/09 10:12:12 | WrapperSimpleApp Error: at java.lang.reflect.Method.invoke(Method.java:498)
INFO | jvm 1 | 2017/10/09 10:12:12 | WrapperSimpleApp Error: at org.tanukisoftware.wrapper.WrapperSimpleApp.run(WrapperSimpleApp.java:325)
INFO | jvm 1 | 2017/10/09 10:12:12 | WrapperSimpleApp Error: at java.lang.Thread.run(Thread.java:745)
INFO | jvm 1 | 2017/10/09 10:12:12 | WrapperSimpleApp Error: Caused by: com.vontu.communication.dataflow.ShipmentException: Got IOException while trying to initialize the transport layer!
INFO | jvm 1 | 2017/10/09 10:12:12 | WrapperSimpleApp Error: at com.vontu.communication.dataflow.TransportManager.<init>(TransportManager.java:594)
INFO | jvm 1 | 2017/10/09 10:12:12 | WrapperSimpleApp Error: at com.vontu.communication.dataflow.TransportManager.createInstance(TransportManager.java:176)
INFO | jvm 1 | 2017/10/09 10:12:12 | WrapperSimpleApp Error: at com.vontu.communication.dataflow.Configurator.configure(Configurator.java:89)
INFO | jvm 1 | 2017/10/09 10:12:12 | WrapperSimpleApp Error: at com.vontu.communication.dataflow.Configurator.configure(Configurator.java:51)
INFO | jvm 1 | 2017/10/09 10:12:12 | WrapperSimpleApp Error: at com.vontu.install.update.MonitorUpdater.setupTransport(MonitorUpdater.java:201)
INFO | jvm 1 | 2017/10/09 10:12:12 | WrapperSimpleApp Error: ... 8 more
INFO | jvm 1 | 2017/10/09 10:12:14 | Exception in thread "Shutdown hook" java.lang.NullPointerException
Got IOException while trying to initialize the transport layer!
Environment
redhat 7.4
DLP 14.6
Cause
redhat 7.4 is not supported/qualified OS for the 14.6 install.
Resolution
Install DLP to redhat 7.3 or below.
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