Kvoop.exe is taking 25-50 percent cpu when sending mail from Outlook with .pdf attached
Last Updated October 13, 2017
Kvoop.exe is taking 25-50 percent cpu when sending mail from Outlook with .pdf attached. Outlook stays in a not respond state for ten to fifteen minutes until the mail sends. Once the mail has sent kvoop.exe is no longer taking cpu.
Message: Matcher State object not created
This was caused by a corrupted .pdf file. When the .pdf file opened from other sources like Adobe Reader it seemed fine but when DLP scanned the file it would hang for long periods of time before sending the file.
This issue has been addressed in current code (DLP 15).
The workaround is to recreate the .pdf from another source or not to use that .pdf file.
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