Retrieving the birth certificate in a Secure Web Gateway Virtual Appliance
Last Updated March 01, 2018
Once the Secure Gateway - Virtual Appliance (SG-VA) is deployed onto the hypervizor and provided with a serial number, it needs to be licensed. The step that differs between a hardware proxy and a VA is the birth certificate which is not required for a hardware proxy appliance. This article describes the steps required to obtain the birth certificate for SG-VA however the same steps apply to Gen1 VA (VSWG).
The VA must have internet connection to reach the licensing server and retrieve the birth certificate (TECH242627)
Retrieve and install the SG-VA license: 1. In the Management Console, select Maintenance > Licensing > Install. 2. Click Retrieve. 3. In the dialog box that displays, do the following: a. Enter your MySymantec account login information
b. Click Request License. The Confirm License Install dialog box displays
c. Click OK to begin license retrieval.
Prevent Licensing Issues
To prevent licensing issues, ensure the SG-VA is allowed network access to the license validation server at https://validation.es.bluecoat.com. If communication with the server fails, the license may be suspended; thus, a constant internet connection is required for the SG-VA to communicate regularly with the license validation server to confirm that the serial number is not being used on another SG-VA.
If the license validation server detects duplicate serial numbers, your license is invalidated. If the SG-VA license expires, network traffic is subject only to the default policy (Allow or Deny)
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