Error: "HTTP status 403: The client does not have sufficient access rights"
Last Updated September 13, 2018
Create a CEM package and install the agent on a computer.
The agent fails to register and the agent logs show the following error
"HTTP status 403: The client does not have sufficient access rights"
ITMS 8.1 RU2
Operation 'Direct: Head' failed.
Error type: HTTP error
Error code: HTTP status 403: The client does not have sufficient access
Error note: 403 Forbidden
This is caused by having non self-signed certificates in the trusted root certificate store on the SMP server.
Use the Microsoft Management Console with the certificate snapin loaded to review the certificates in the Trusted Root Certificate store. If you have any intermediate certificates in the folder they should be moved to the Intermediate Certificate store.
When reviewing a certificate you can open the certificate and look at the general tab. If the Issued to: and the Issued by: are from the same name then it is a self signed root certificate. If the Issued to: and the Issued by: are not the same name then it is not a root certificate and should be moved to the appropriate certificate store.
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