Customer restored a snapshot of their production Servicedesk Server and database that was approximately twelve months old. After the restore, when attempting to login to the ProcessManager portal the error below was displayed.
Note the highlighted section of the error message. The proper cryptography algorithm was not longer present to interpret the password stored in the database for the mastersettings SMTP account and password.
The Servicedesk database requires an edit to the MasterSettings table. Run the following SQL:
Set [UserName] = NULL
Set [UserPassword] = NULL
Restart the services and you should be able to log into the portal.
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