You see issues with antivirus licensing on CAS and want to troubleshoot the issue.
There are 3 sections to look at in terms of getting licensing to work.
A valid subscription to the supported anti virus license
Communication to licensing server is good (e.g. no resets of connection, SSL Handshake established properly and etc). See TECH245065for the list of URL which CAS accesses for licensing
Ensure licensing portal reflect the expected expiry date and component details. To check, login to support.symantec.com - license - Network Protection (Blue Coat) Licensing - Content Analysis system - license download - enter serial number - submit.
Please create a ticket with customer care (email@example.com) to correct this.
Kindly create a ticket or call customer support if above are all good but licensing still fails.
You may be asked by customer support to collect followings while issues are happening.
On GUI of Content Analysis, go to Settings > Logging
Double click File tab of each Module(INTERNAL, KASPERSKY, PATTERN_UPDATE, MODULES) and select DEBUGGING
Click "Save Changes"
Leave it for about 24 hours (It depends on issues)
Go to Utilities > Troubleshooting
Click "Create troubleshooting log"
Once Status tab shows Completed, Click Download button
Go to Utilities > Configuration
Click "Get Configuration" under "Download Entire Configuration"
Go to Utilities > System Information
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