Under Configuration > Content Filtering > Blue Coat > Data Source;Intelligence Services You may occur an error under the License and Download Status, "% Device is not entitled to download Categorization Database."
Verify that SGOS version is 6.6.3.x or above. Symantec Intelligence Services is introduced in SGOS version 6.6.3.x.
"% Device is not entitled to download Categorization Database."
Steps to check
Verify if intelligence service bundle is activated and displaying under Maintenance > Licensing > "Intelligence Service Bundles"
If "Intelligence Service Bundles" section is blank, verify that the ProxySG appliance has a valid Symantec Intelligence Services license in Network Protection Licensing Portal