DLP Agent uninstall black screen of death
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DLP Agent uninstall black screen of death

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Article ID: 170712

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Updated On:

Products

Data Loss Prevention Endpoint Prevent

Issue/Introduction

When running the following command Mac gets black screen of death:
sudo ./uninstall_agent
2017-12-20 08:37:27 | uninstall_agent | INFO | Startup. 
2017-12-20 08:37:27 | uninstall_agent | INFO | Package ID: com.symantec.dlp.edpa 
Product Install Dir: /Library/Manufacturer/Endpoint Agent 
Product Version: 14.6.0.32027 

Environment

DLP 14.6

Cause

Customer was using the wrong version of uninstall_agent

Resolution

Provided correct version of uninstall_agent for the version that was installed.
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