CloudSOC SysAdmin or Admin User password reset
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CloudSOC SysAdmin or Admin User password reset

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Article ID: 170936

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Updated On:

Products

CASB Security Standard CASB Security Premium CASB Security Advanced CASB Audit CASB Gateway CASB Gateway Advanced CASB Securlet SAAS CASB Advanced Threat Protection CASB Security Advanced IAAS CASB Security Premium IAAS CASB Securlet IAAS CASB Securlet SAAS With DLP-CDS

Issue/Introduction

CloudSOC (CASB) SysAdmin or Admin password needs to be reset.

Resolution

Steps to reset a CloudSOC SysAdmin or Admin User's password.

SysAdmin can use this procedure to manually reset a single CloudSOC SysAdmin or Admin user's password. 

  1.  In the CloudSOC app, on the top bar choose Users > Users.

  2.  Find the User, click in the Actions column and choose "Reset Password".

  3.  On the “Reset Password” panel, do one of the following:
    • Click “Send Reset Link” to email the user a password reset link.
    • Click “Set Password” to generate a new temporary password that you can send to the user.
    • After logging on with the password, CloudSOC prompts the User to create a new password.

Additional Information

See Symantec CloudSOC Administration Tech Doc for more password reset and requirements details:

https://techdocs.broadcom.com/us/en/symantec-security-software/information-security/symantec-cloudsoc/cloud/Administering-CloudSOC/admin-users/resetting-a-cloudsoc-user-password.html

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