Blue Coat Authentication and Authorization Agent (BCAAA) fails to negotiate a SSL connection
Article ID: 170947
Updated On:
Products
Issue/Introduction
The BCAAA service fails to negotiate an SSL connection under certain conditions when the BCAAA user does not have "domain admin" priviledges.
BCAAA debug log error or Windows Event log (EventID 2000):
"AcquireCredentialsHandle failed: 0x8009030d; status=-2146893043:0x8009030d:The credentials supplied to the package were not recognized"
Cause
BCAAA does not have sufficient priviledages to extract required credentials
Resolution
Give the BCAAA user access to the certificate store
Registry
Stop the BCAAA service. From the Run prompt, launch the regedit program to give the BCAAA user full access to the following key and its children: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Cryptography\Services
Folder/File
Allo access to all files in the folder "C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys". When allowing permissions, ensure to replace permissions on all child objects
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