Learn what to expect when upgrading from Symantec Endpoint Protection Small Business Edition (SEP SBE) to Symantec Endpoint Protection Cloud (SEP Cloud).
Upgrade guide for ExSP Partners
From the Partner Management Console
As we prepare for the upgrade, you will notice certain changes to your Partner Management Console (PMC) to be enabled for SEP Cloud:
We notify you in advance about the upgrade by presenting a banner in the PMC.
You can expect the period to begin upgrading your customers to start on a business day, at 8 AM Pacific Time. At this time, the banner and some new upgrade-related features appear in PMC, which are detailed in the next four steps.
You can log into your customer’s Console to see more details of their upgrade.
You can review the upgrade readiness status of your existing customers by accessing the quick task menu available for each customer on the customer view.
You can also see two tabs in your customer view: one showing your SEP SBE customers and the other showing SEP Cloud customers as you upgrade them.
A new widget appear on the PMC that enables you to track the upgrade progress for your customers and their devices. See the next section for more details on SBE Console enhancements to support the upgrade.
From the SEP SBE Console
We notify you in advance about the upgrade by presenting a banner in the SEP SBE Console. From the Console, you’ll be able to review each of your customers’ upgrade readiness status before the automated upgrade takes place.
Keep in mind that your customers may also see communications around the upgrade if they access the SBE Console. You may want to inform your customers of the upcoming upgrade and any steps you may want them to take to complete the upgrade.
Through the SEP SBE Console, we link you to a page that provides you with access to an upgrade readiness checklist. You should review your existing customers against this checklist to ensure upgrade readiness.
Once we present the upgrade readiness page to you, you have access to preview the new SEP Cloud Console in read-only mode. When ready to commence the upgrade, click “Upgrade Now”.
Symantec provides your distributor of record with your upgrade details. Your distributor of record processes the upgrade order on your behalf through their Marketplace or directly with Symantec.
After the upgrade order is processed, you are automatically redirected to the new SEP Cloud Console. Your same SEP SBE user credentials work with the upgraded SEP Cloud product.
Your endpoints are upgraded automatically (30 days after the upgrade) or as per the system policy configuration carried over. You have an option to change the default upgrade schedule for automated upgrade of your endpoints or upgrade them manually from the new SEP Cloud Console.
All your endpoints continue to be protected throughout the duration of the upgrade.
You are invoiced by your distributor for SEP Cloud at the next monthly billing cycle after the upgrade order is processed. You no longer need to submit declaration reports for SEP SBE once all your customers have been upgraded. However, you may still be required to submit a final declaration report for SEP SBE during the upgrade period.
Upgrade guide for your end users
Partners’ End Users should follow these instructions for upgrading their devices:
A Symantec security client upgrade notification appears on your Symantec Download Manager, letting you know how long you can postpone the upgrade. This schedule is defined by your Managed Service Provider (MSP).
To complete the device upgrade, please click on “Upgrade Now”.
Note: The device must be restarted to successfully complete the upgrade. Upgrades will occur automatically on workstations, but will not occur automatically on server devices as of May 8th., 2019.
After the device has restarted, you receive a Symantec Endpoint Protection (SEP) Cloud notification to indicate the upgrade is successfully completed, and your device is protected.
Subscribing will provide email updates when this Article is updated. Login is required.