System Assessment Scan on Mac Computers fails with error code 6.
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System Assessment Scan on Mac Computers fails with error code 6.

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Article ID: 171103

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Updated On:

Products

Patch Management Solution

Issue/Introduction

System Assessment Scan on Mac Computers fails with error code 6.

aex-client.log entries:
ERRO  List > ListOfUpdateInfos::ParseOutput() - Failed to find 'New/No SU available' text.
ERRO  List > ListOfUpdateInfos::Fill() - ParseOutput() failed.
ERRO  SUHelper > BaseCommand::BuildListOfApplicableUpdates() - listOfUpdates.Fill() failed.
ERRO  List > ListCommandEngine::Run() - appEnvironment.BuildListOfApplicableUpdates() failed, rc = 6.
ERRO  List > ListCommand::Run() - commandEngine.Run() failed, rc = 6.
INFO   SWD > Command line result is 6
INFO   SMF-DeliverSoftwareTask > Task false executed @Success=false, @ExitCode=6

Environment

Patch Management Solution for Mac 8.x

Mac OS X 10.11.6, 10.12

Cause

The command line Apple software update utility "softwareupdate --list" returns an error message and no list of updates.

Note: This can be caused by the computer not having internet access to Apple.com. With Mac, clients download the patches needed directly from Apple.

Resolution

Run the "softwareupdate --list" command on the Mac computer to confirm that a proper list of updates is returned without errors.

Ensure you have access to Apple.com.