Open the resulting SymantecInfo.txt file and look at the section called '12. Definitions avdefs group check'
In this scenario we see the following in the avdefs group check: 'WARNING: avdefs group does not exist'.
A list of files for our definitions will be listed with root user and 501 group instead of root and avdefs.
The avdefs group is being removed from the machine, potentially by a third party application. This will prevent the SEP client definitions from initializing after they are downloaded.
Symantec is aware of this issue and will update this article when a solution becomes available.
A workaround for this issue is available in the form of a plist file that will check for the presence of the avdefs group every 5 minutes and will add it if it does not exist. To implement this workaround, follow the steps below:
Download the attached plist file "com.symantec.avdefsgroupcreator.plist" on an impacted Mac.
Copy this file to "/Library/LaunchDaemons/"
Restart the system.
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