Error: permission denied Data Loss Prevention upgrade fails
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Error: permission denied Data Loss Prevention upgrade fails

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Article ID: 171447

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Updated On:

Products

Data Loss Prevention Enforce

Issue/Introduction

Data Loss Prevention (DLP) Upgrade from fails with error message "Permission denied" in the install logs.

[ERROR] com.install4j.runtime.beans.actions.InstallFilesAction [ID 6]: java.io.IOException: Permission denied

java.io.IOException: Permission denied

        at java.io.UnixFileSystem.createFileExclusively(Native Method)

        at java.io.File.createTempFile(File.java:2024)

        at java.io.File.createTempFile(File.java:2070)

Environment

Upgrade of major version, e.g., 15.x to 16.x

Linux

Cause

Read-only permission was set for /TMP on RedHat Linux and not read/write permissions.

Resolution

Made changes to the DLP Service user by running the following command: setfacl -m u:<DLP-service-user>:rwx /tmp/

 

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