DLP Endpoint agent causes delays when files are opened.
Article ID: 171640
Updated On:
Products
Data Loss Prevention Endpoint Prevent
Issue/Introduction
Symantec Data Loss Prevention (DLP) Endpoint
- When the DLP Endpoint agent is enabled, some computer functions like opening files (.pdf, .xls, etc.) have long delays.
- DLP Agent on Citrix with AppSense causing performance issues
Environment
- DLP 14.X
- DLP 15.X
- Citrix Virtual Desktop Environment (VDI)
- AppSense
Cause
- Conflict between AppSense application(s) and DLP Agent.
Resolution
White list Appsense executables per How to white list or exclude an application from DLP Endpoint agents).
- AMAgent.exe
- AmAgentAssist.exe
- AMMessageAssist.exe
- AMMessage.exe
- AMAppLimits.exe
- AMOnDemand.exe
- AMProperties.exe
- AMSystemControl.exe
- AMUninstallAssist.exe
- EMAgent.exe
- EMAgentAssist.exe
- EMNotify.exe
- EMCoreService.exe
- EMExit.exe
- EMLoggedOnUser.exe
- EMSystem.exe
- EMUser.exe
- EMUserLogoff.exe
- EMPsHost.exe
- PMAgent.exe
- PMAgentAssist.exe
- CCA.exe
- WatchdogAgent.exe
- WatchdogAgent64.exe
- DataNow_Service.exe
- InsightService.exe
See https://community.ivanti.com/docs/DOC-46994 for more details about AppSense .exe Exceptions.
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