What support does ITMS Real-Time System Manager (RTSM) and Task Server have for Intel AMT systems? What versions are supported, and what problems can be solved by Symantec?
Starting with ITMS Real-Time System Manager (RTSM) 8.0, we support AMT versions 3.0 and above, with caveats.
If MeshCommander (found HERE) has the same issue as RTSM, the issue is specific to the hardware or firmware of the system, not with RTSM.
Not all Hardware/firmware iterations out on the market can be tested by Symantec. As such, there may be issues we are not aware of, or configurations that we are unable to support at the present time. These will be checked on a case-by-case basis by Symantec Support. Please contact Support for assistance.
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