You are seeing high CPU, high memory, or high disk utilization, resulting in poor browsing performance for end users.
What Information Should I Collect for Support to Troubleshoot a Performance Issue?
Note: The below steps only apply for on-prem Web Isolation deployments. Another alternative is to enable remote support access, which will allow Web Isolation support to SSH to the machine remotely to collect information.
SSH to the machine in question, and run the command: fg_machine_status.
This will run several diagnostic commands and collect the output into an archive stored in /var/tmp/machine_status_logs.tgz.
SCP the .tgz file out, and upload it to the case for support.
If you are seeing processes crashing (there will be recently created files in /var/crash if this is the case), you can also tell the fg_machine_status command to also collect these core files.
Edit /opt/fireglass/current/regression_tests/jenkins/gather_machine_status.sh, and change "PACK_CORES=false" to "PACK_CORES=true" on line six.
With this change, running fg_machine_status will also collect /var/tmp/machine_status_cores.tar. SCP both of the archives out, and upload both to the support case.
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