You use the Java Remote Console to log on to Symantec Endpoint Protection Manager (SEPM) 14.2. However, when you try to view a report such as Deployment Status, you are unexpectedly logged out.
No error message displays, but a blank dialog window appears with the title LOGOUT_SPM.
The version of Oracle Java Runtime Environment (JRE) is later than 11.8.0_151. The Java Remote Console user interface erroneously states that versions later than 11.8.0_151 are supported.
Use the Web Console to remotely connect to Symantec Endpoint Protection Manager.
Alternately, if version 11.8.0_151 is among multiple versions of Java installed, you can launch the Java Remote Console with version 11.8.0_151.
Open a command window and navigate to the folder where you saved the file JnlpServlet.jnlp. This folder is usually the Downloads folder for your preferred web browser.
Enter the following command: "C:\Program Files\Java\jre1.8.0_151\bin\javaws.exe" JnlpServlet.jnlp The path to the Java installation may vary. Verify the path on your computer before you run the command.
The Java Remote Console then loads with version 11.8.0_151.
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