When on the Submit Incident (Advanced) form a user accidentally clicks ‘Resolve’ button, returning to the main form by clicking 'Cancel' button will require the Resolution to be filled. This can be a problem because Incident will have resolution filled when it should not or does not have a resolution.
ServiceDesk 8.1 RU6
This issue has been reported to Engineering to get this fixed in a future version.
Since this is a problem in one of the customizable projects and can be fairly easily fixed:
Open SD.Feeder.TechnicianIncidentForms project > Model : Primary > Resolution [1.25] dialog
Edit the Resolution Notes text box > Functionality tab > Data section > Output paths – change Cancel to Optional
Save and Publish.
In Submit Incident (Advanced) form having clicked 'Resolve', 'Cancel' requires resolution to be filled.
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