During a Symantec Endpoint Protection Manager (SEPM) scheduled Active Directory (AD) sync the process fails. When the Active Directory sync is run manually, however, it succeeds.
In the scheduled AD sync process, SEPM could not retrieve OU objects via LDAP query from AD server, and a NullPointerException was thrown which broken the entire AD sync process.
Thanks for your feedback. Let us know if you have additional comments below. (requires login)