This applies to CCS 11.x onwards.
Please modify the following file on each CCS Manager. (Drive and path may be different based on where the CCS Manager was installed at)
C:\Program Files (x86)\Symantec\CCS\Reporting and Analytics\DPS\control\Unix\ConfigFiles\ConfigSettings.ini
The values are in seconds.
- Increase the 2 TimeOut settings, the first TimeOut affects the job taking a long time due to a large number of assets.
- The second TimeOut affects a specific asset taking to long on a specific command, e.g. running a find and it is taking more than an hour to run.
- Recommend to double the number (increase from 1 hour to 2 hours etc.) until the job completes successfully.
NOTE: The entry "CommandOutputTimeOutSeconds=3600" does not exist in the config file by default, and will need to be manually added.