Environment expired [details of expired situation]
Customer requested reinstatement of the expired Tenant.
CloudSOC Elastica Tenant
Paid, Production Customers
On the day after a tenant's expiration date has been reached, all entitlements are revoked. This means any Audit, Securlet and/or Gateway access is revoked. No data is deleted at this time, but there is no active data processing going on. New logs uploaded will be ignored, APIs will not communicate with cloud apps, Gateway will not honor forwarded traffic, etc. Users and Admins will not have access to the CloudSOC portal. Only System Administrators for CloudSOC can login to the platform, to access general platform configurations or download archives.
On the 15th date of the month following the expiration, all Investigate, Securlet and Detect data is archived into downloadable files. These archives will be available for system admin accounts to download from CloudSOC for the next 350 days. Audit data is deleted.
On the 365th day after expiration, the entire tenant is deleted, all archives are wiped.
On the 15th day after expiration, the tenant is deleted unless the 'Delete Exemption' flag is set.
Contact CASB Support Team, for the requested restoration of the expired Tenant will require CloudSOC Development Team interaction on the back-end to pull the archived data into the restored Tenant. Symantec Enterprise Technical Support.
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