On the Settings page (represented by the gear icon), select SEP Cloud Installation Package.
Under the Add to group section, ensure that the correct group is selected under which you want to enroll devices. Also ensure that enough licenses are available for this group; otherwise, client activation may fail due to an insufficient number of licenses.
Click Download Package Creator.
Once the sep_cloud_package.exe download is complete, run the file to launch the Package Creator.
Click create package.
Once the package is created, click To access your downloaded files .. click here. Windows Explorer opens to the location which contains the downloaded package files.
Copy all package files to the target computer.
On the target computer, right-click SEPC_install.exe, and select Run as administrator.
Note: SEPC_install.exe runs an unattended version of the install.
Once the install finishes, the target device is enrolled and listed under the managed devices list on the SEP Cloud console.
After you have successfully reinstalled the agent, ensure that the device has enrolled correctly by checking the enrollment history. Open SEP Cloud client from System Tray, Select the History button, and navigate to Enrollment to view these details in the client.
In many cases, there will be two entries for the same device name after following these steps. The device that is still showingas Upgrade Initiated or Upgrade Scheduled is the placeholder device that was imported from SEP SBE. You may safely delete the device placeholder when you no longer need it. It will not affect the active device with the same name that is enrolled into SEP Cloud.