When both products Small Business Symantec Endpoint Protection (SMB SEP) and the Unified Agent (UA) for Web Security Service (WSS) are installed on the same endpoint, the Unified Agent will connect to Cloud properly, but SMB SEP will remain in a "Connecting to Symantec" state.
Certain traffic necessary for Small Business SEP to connect to Symantec is tunneled by Unified Agent to the WSS Cloud, which prevents Small Business Symantec Endpoint Protection from connecting.
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