When technical support is needed, your support engineer will need to view the diagnostics from Management Center. To speed up your response time, you can follow these steps to upload the diagnostics directly to the support case.
For Management center 1.x:
SSH to Management Center
Enter enable mode
Use this command to upload directly to your support ticket: service upload-diagnostics <case number> (Example: service upload-diagnostics 12345678)
If Management Center does not have internet access, you can upload the diagnostics to a local server using FTP, HTTP or SCP.