Bugcheck 18 after installing Symantec Endpoint Protection Small Business Edition (SEP SBE) with Silk Performance (Micro Focus) running

TECH251153
Last Updated June 12, 2019
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After installing Symantec Endpoint Protection Small Business Edition (SEP SBE) on a Windows 10 1803 client running Micro Focus Silk Performance, you experience a Windows Stop error ("blue screen", or BSOD) referencing Bugcheck 18.

Windows 10 1803

Micro Focus Silk Performance

BSOD with a Bugcheck 18 error

An updated SONAR BASH engine has been released to resolve this issue, version 11.5.0 or higher. If the client is unable to update definitions through normal means, the SONAR Intelligent Updater can be applied to resolve this issue. 

 

The latest SONAR Intelligent Update is available for download at:

ftp://ftp.symantec.com/public/english_us_canada/antivirus_definitions/norton_antivirus/sonar/

Download the latest SONAR_IU_NIS_22_9 version appropriate for your client, x64 for 64-bit and x32 for 32-bit.

 

The current version of the BASH engine can be checked by looking at the version information in the Properties of the following file:

C:\Program Files\Symantec.cloud\EndpointProtectionAgent\NortonData\<version>\Definitions\BASHDefs\<revision>\BHDrvx64.sys

The <version> and <revision> listed above will vary depending upon the versions currently in use.

Source: DEFECT
ID: 4195054
Source: DEFECT
ID: 4182913

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