Salesforce Securlet deactivating with a blank (Null) account
Article ID: 172285
Updated On:
Products
CASB Security Standard
CASB Security Premium
CASB Security Advanced
CASB Audit
CASB Gateway
CASB Gateway Advanced
Issue/Introduction
Deactivate is grayed out because there is a blank value in the account field. The blank (Null) account could not be deleted. Therefore deactivate is not available as an option.
Environment
Salesforce Securlet. Any environment.
Cause
The null account is not valid so it will not allow for deactivation.
Resolution
Go to the deactivate page, hit purge, and then rename the null account to a named account. It should now be possible to deactivate. Securlet can now be reactivated with a new account.
Feedback
Yes
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