Click on menu on the left hand side, on the upper corner of the screen for Android, if you have an iPhone this will be on the right side bottom corner where it says settings. It will look like three consecutive lines in both Android and iPhone.
Click on Support.
Click on Send logs, type support case number.
Step-by-step instructions with screen shots for ANDROID
1. Open App, click on the settings menu as it is indicated
2. Inside the settings menu, select "Support"
3. Inside Support, select "Send Logs"
4. In this screen, just input the case number and tap send. If you do not have the case number, request from support.
Step-by-step with screen shots for iPhone:
1. Open App and click on Settings menu:
2. Inside the settings menu click on "Support"
3. Click on Send logs
4. In this screen enter the case number;( if you don't know it, please ask support).