How to use various mail clients to send in an email attachment as a sample. This is typically for false positive spam submissions.
The following mail clients have been tested and confirmed to be able to submit samples in the required format. If your mail client does not appear in the list below, please consult the Technical Information section of the document for email submission requirements and your email software documentation to determine whether submissions are possible using your mail client.
Microsoft Outlook 2010, 2013 and 2016
Click the More > Forward as Attachment in the Respond group on the Home tab;.
Microsoft Outlook 2003 and 2007
There are 4 methods:
Select the sample message and press Ctrl + Alt + F.
Open a new message and drag the sample message you want to forward out of the "messages" pane into the body of the new message window.
Open a new message, select the “Attach Item” icon and choose 'Item' from the drop down list. Then select the sample message you wish to attach from the "Insert Item" dialog box
Always forward messages as attachments. Select Tools -> Options -> Preferences Tab -> E-Mail Options. In the ‘On replies and forwards’ section, select “Attach original message“ from the “When forwarding a message” drop down list. Click OK twice. Then select the sample message and click the forward button.
Mac OS X Mail
Highlight the sample message. Click Message > “Forward as Attachment” from the menu.
To submit .eml files, the sample would need to be exported then submitted using the Spam Analysis Tool.