Sometimes the Symantec Messaging Gateway (SMG) returns a results of spf=neutral instead of spf=none when no SPF record is present.

The SMG's MTA implements a default result of 'spf=neutral' if no result is explicitly noted.  This means that if the DNS server returns any result for the domain in question, but does not return a SPF record, then the SMG will return spf=neutral.  If the DNS server does not return any results for the domain in question, then the SMG will return spf=none.

No action is required as the SMG is working as designed. If there is a need to find out which DNS is having issues please do the following:

1. Collect data about the problematic domain, gather the DNS IPs that are linked to SMG.
2. Execute nslookup from CC using the support account searching for TXT record types.