Browser Protection is disabled with a red "X" in the SEP SBE client interface
Last Updated November 15, 2018
After installing Symantec Endpoint Protection Small Business Edition (SEP SBE) on a desktop, the Browser Protection feature shows disabled with a red "X" icon. The policy is set to have this feature enabled.
Browser Protection shows a red "X" in the client interface. Additional symptoms may include reboot prompts and the firewall status appearing as a gray question mark.
The client used on desktop installs relies upon the Windows Firewall to perform some functionality. If the Windows Firewall is stopped or disabled then Browser Protection will also be disabled.
Ensure the "Windows Firewall" and/or "Windows Defender Firewall" service is set to automatic and started. If it was not, reboot the system after correcting it's status to resolve this issue.
To enable the Windows Firewall service.
Note: These steps require administrative privileges.
Open the Run line by pressing the Window Key + R
Type in services.msc and click OK
Find the service you wish to change (Windows Defender Firewall in Windows 10, Windows Firewall in previous versions of Windows), right click on it, and select properties.
Set the startup type to Automatic and click OK.
Restart the system.
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