Error installing a new version of the Application Metering Plug-in - Error 1714
Last Updated November 16, 2018
When trying to install a new version of the Application Metering Agent after an uninstall of the previous version, the following error is thrown:
Product: Altiris Application Metering Agent -- Error 1714. The older version of Altiris Application Metering Agent cannot be removed. Contact your technical support group. System Error 1612.
A registry key is left that causes the new Application Metering Plug-in installer to attempt removing the previous version.
Use the following process to find and eliminate the registry key (the deletion of the registry key can be scripted once the path is known):
Go into regedit
Browse to the following location: HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products
Do a search under this key for "Metering".
Once the key is found that contains values for Application Metering, delete the key.
For scripting the deletion of this, here is an example (the numbered key may be different as each version of the Plug-in has a different hexidecimal value): reg query HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\A64BFC04031DE2347BD701E036C9AB20 if %errorlevel% EQU 0 ( reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\A64BFC04031DE2347BD701E036C9AB20 /f )
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