DBManager service crashing on Ghost Solution Suite server causing ghost console errors
Last Updated May 06, 2019
Ghost Solution Suite (GSS) 3.x Console is unable to connect to the data base and or agents are unable to send in updated inventory, and scheduled jobs don't run as a result of the Altiris Deployment Server DB Management service being in a stopped state.
Generally, no error but the console and agents won't interact and jobs cannot be run until the Altiris Deployment Server DB Management service is restarted.
There are some issues that are seen when certain logging options are enabled.
This will be resolved in 3.3 RU2. As a workaround, the following registry key can be modified or put in place.
Disable ERROR level logging in DB manager the Server where DBmanager is crashing.
Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Altiris\Altiris eXpress\MMProc\LogErrors , Set abovementioned value to 0(Zero).
Restart respective service for DBManager.exe.
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