When using the Symantec Endpoint Detection and Response 4.0 Appliance, you need to register the Appliance with a different Customer on the Cloud portal. After removing the Cloud registration information and adding the registration information from a new Customer, that customer is unable to access the Appliance.
The Appliance will continue to be enrolled from the Cloud until it is manually removed from the Cloud Portal. Even if you register the Appliance with a different Customer in the Cloud portal, the Appliance will only report to the original account.
You will need to manually remove the Appliance from the Registration menu on the Cloud portal. If you no longer have access to the Customer account, please contact Symantec Technical Support for remediation.
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