S500 appliance unable to boot Hardware diagnostics 126.96.36.199
Last Updated April 11, 2019
S500 appliance is failing to load Hardware Diagnostics version 188.8.131.52
When booting into Hardware diagnostics 184.108.40.206 the appliance outputs the following then hangs:
console reset...install drivers.............
The issue is a bug where it references a non-existant file when a Fiber card is present, causing the system to hang on load.
This is a known issue and a solution is in progress however no timeline is available for the fix.
Recomended workaround would be to remove the Fiber cards temporarily when booting into the hardware diagnostic 220.127.116.11 image. When you have completed your needed diagnostics/BMC upgrade power down and re-insert the fiber card and normal operations can continue using the systems software image (SGOS, CAS, ASG, etc)