Vontu_update service is deleted and cannot run the Detection Server Migration Utility without an error

TECH252568
Last Updated April 29, 2019
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Vontu Update service is deleted Symantec Data Loss Prevention (DLP)

  • upgrading to 15.1

SEVERE: Failed to stop service VontuUpdate.

com.symantec.dlp.migrationcommon.jni.JNIException: Error calling OpensSErcew: The specified service does not exist as an installed service.

at com.symatnec.dlp.migrationcommon.jni.servicesutilites.stopserver(Native Method)

Run command in an Administrator prompt:

sc create "VontuUpdate" Start= demand displayname= "Vontu Update" binpath=  "C:\SymantecDLP\Protect\bin\VontuUpdate.exe -s "C:\SymantecDLP\Protect\Config\VontuUpdate.conf"

Assign protect_update Administrator User to this service with the correct password as well.

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