On macOS systems, the ICE Utility (version 1.0), fails to start when users try to open an ICE encrypted file. As a result, users are not able to unlock and decrypt any ICE encrypted file.
The ICE Utility detected a newer version of the Utility available at from the ICE Cloud, but fails to bring up the dialog that notifies the user of the upgrade.
Download the latest ICE Utility (version 1.0.1.x) from the following location and install it manually:
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This will clear the history and restart the chat.