When sending an email some attached file types like .7z, .7zip, gzip and .rar are not being detected on the network monitor
This is a configuration issue. At times it may be nessessary to change the configuration of the detction server to be able to properly parse messages and get attachments.
On 14.X use the following solution:
On 15.x use the following solution:
Note: If using a blocking rule it is normal to see up to four incidents. Each incident comes from gmail retrying to upload the document.
Subscribing will provide email updates when this Article is updated. Login is required to Subscribe
Thanks for your feedback. Let us know if you have additional comments below. (requires login)
This will clear the history and restart the chat.