Microsoft is freezing when opened, with ICT (Information Centric Tagging) installed on the endpoint agent.
MS Office freezing
MS Office Add-Ins
After running the command, Excel (or any other Office product) will launch in safe mode without add-ins. If the Office product opens with no issue, there is a conflict with an Add-In.
Disable all add-ins and test by enabling one at a time.
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This will clear the history and restart the chat.