When running QRadar 7.3.1 or later and Symantec ATP 3.x or Endpoint Detection and Response (SEDR) 4.0 or later and have installed the Symantec ATP App For QRadar, you may start seeing errors 422 reported in the app logs or Dashboard errors in the QRadar App.
In order to resolve this issue, you will need to completely remove and reinstall the Symantec ATP App for QRadar. Please follow these steps: