In ICSP 5.4.2 and ICSP Neural 6.0.0, an enhancement has been made to support Secure Boot on Windows 10 and later platforms. This signing enhancement may cause ICSP 5.4.2 or ICSP Neural 6.0.0 driver installation issues on the following known platforms:
Windows XP SP2
Windows 7 (without Service Pack)
If you face any ICSP 5.4.2 or ICSP Neural 6.0.0 driver installation issues on the above-referenced platforms, see the Solution section in this article.
Download the ICSP 5.4.2 or ICSP Neural 6.0.0 driver package from your scanner station. The downloaded Symantec ICS Protection folder contains the following two .msi files and the public key:
Download the compressed Symantec ICS Protection folder attached in this article.
Extract the files from the compressed Symantec ICS Protection folder. The available extracted .msi files are as follows:
Copy the extracted files.
Navigate to the location where you have stored the ICSP 5.4.2 or ICSP Neural 6.0.0 driver package and replace the existing ICSProtection_x64 and ICSProtection_x86 files with the copied files. Important: Ensure that the existing public_key file of the 5.4.2 or ICSP Neural 6.0.0 driver package is available.
Install the ICSP driver on the Windows XP SP2 or Windows 7 (without Service Pack) platform.