Unable to connect to the Symantec Endpoint Protection Manager (SEPM) database from within Advanced Threat Protection or Endpoint Detection and Response due to an incorrect password
Unable to reset Log Collector password
Advanced Threat Protection (ATP) 2.0 or later
Endpoint Detection and Response (EDR) 4.0 or later
Authentication error (as seen from within ATP / EDR):
Incorrect Log Collector password
Close and re-run the Log Collector Configuration Utility as an Administrator (as shown below) NOTE: From there you will be given an option to change the Log Collector password.
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This will clear the history and restart the chat.