The customer is trying to upgrade to ITMS 8.1 RU7; However, Deployment Solution is getting stuck during this step:
Configuring task 88 of 102: Configure Deployment Solution 8.1 RU7
Configuring task 88 of 102: Configure Deployment Solution 8.1 RU7 - Installing default product configuration
It will stay in the same step for hours, even days if SIM was not killed manually.
Upgrade to ITMS 8.1 RU7
We noticed the following entries right before getting to this state:
Entry 1:
Unable to manage the distribution points under user [Example\Gadmin] for package: 'DriversDB' (20827ddd-c698-49e8-b312-830df1d935b2)
Could not access the path for package: 'DriversDB' (20827ddd-c698-49e8-b312-830df
[System.UnauthorizedAccessException @ Altiris.NS.StandardItems]
at Altiris.NS.StandardItems.SoftwareDelivery.SWDSupport.ValidatePackageForMdp(PackageItem pkgItem, String pkgAccessDomain, String pkgAccessUser, String pkgAccessPassword)
at Altiris.NS.StandardItems.SoftwareDelivery.SWDSupport.DistributionPointsPackageArea.Enter(PackageItem pkgItem, Boolean snapshotOnly)
at Altiris.NS.StandardItems.SoftwareDelivery.SWDSupport.ManageDistributionPoints(PackageItem pkgItem, Boolean snapshotOnly)
Exception logged from:
at Altiris.NS.StandardItems.SoftwareDelivery.SWDSupport.ManageDistributionPoints(Altiris.NS.StandardItems.SoftwareDelivery.PackageItem, Boolean)
at Altiris.NS.StandardItems.SoftwareDelivery.PackageItem.UpdateDistributionPoints()
at Altiris.Deployment.DeploymentInstallation.UpdateDSPackageItems()
at Altiris.Deployment.DeploymentInstallation.HotfixUpdates()
at Altiris.Deployment.DeploymentHotfix.OnInstallDefaultProductConfiguration(System.Xml.XmlNode)
at Altiris.NS.StandardItems.Product.ProductInstallation.InstallDefaultProductConfiguration()
at Altiris.NS.StandardItems.Product.ProductInstallation.InstallProduct()
at Altiris.NS.Installation.ProductConfigurationWorker.ConfigureProductInternal(String, Boolean, Altiris.NS.Serialization.SerializationMode)
at Altiris.NS.Installation.ProductConfigurationWorker.ConfigureProductBatchInternal()
at Altiris.NS.Installation.ProductConfigurationWorker.ConfigureProductBatch()
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, Object)
at System.Threading.ThreadHelper.ThreadStart()
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Date: 2/6/2019 1:40:58 PM, Tick Count: 12844843 (03:34:04.8430000),
Process: AeXSvc (9136), Thread ID: 6, Module: Altiris.NS.StandardItems.dll
Priority: 2, Source: Altiris.NS.StandardItems.SoftwareDelivery.SWDSupport.ManageDistributionPoints
Entry 2:
Getting exception while loading DriversDB package. Exception Message ::Could not access the path for package: 'DriversDB' (20827ddd-c698-49e8-b312-830df1d935b2), path=\\SMP01.EXAMPLE.COM\NSCap\bin\Deployment\DriversDB
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Date: 2/6/2019 1:40:58 PM, Tick Count: 12844843 (03:34:04.8430000),
Process: AeXSvc (9136), Thread ID: 6, Module: Symantec.Deployment.dll
Priority: 1, Source: Altiris.Deployment.DeploymentInstallation.UpdateDSPackageItems
When looking at this location: path=\\SMP01.EXAMPLE.COM\NSCap\bin\Deployment\DriversDB
This "DriversDB" virtual share folder was not created. The "BDC" one was present.
Try the following:
Same issue can arise on 8.6RU2 upgrade to 8.7
Stopped the bootwiz process, the bootwiz process comes back and SIM resumes the installation.