Failed to get license component from name list: -14403 License suspended due to license server avoidance
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Failed to get license component from name list: -14403 License suspended due to license server avoidance

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Article ID: 173686

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Updated On:

Products

Reporter-VA

Issue/Introduction

- Reporter no longer processing logs, all databases and log sources are unloaded and will not load.

- Reports are not available on MC.

- The event logs in Reporter show the following error message:

"Failed to get license component from name list: -14403 License suspended due to license server avoidance".

 

Environment

- Reporter is running  11.x

- Reporter is integrated with MC.

 

Cause

- Reporter cannot communicate with licensing server or license is not installed.

Note: Virtual Reporter needs to be able to constantly contact with Symantec's backend licensing servers, if for some reason Reporter can not do this it will also show a "server avoidance" error message. Make sure that if the Reporter is going through a proxy there is no SSL interception as this will break the session.

Resolution

- Download the Reporter license from licensing portal and then open in a text editor.

- From the Reporter CLI issue the command:

licensing inline license-key

after pressing enter copy the contents of the license file and then press Ctrl-D to exit.

At this point the device will start to load the log sources and databases and you will see a valid license in the GUI and the CLI.

- To verify license issue the CLI command "show license"

Additional Information

Reporter Ports and Protocols Reference can be found in the user guide using link below:
https://techdocs.broadcom.com/us/en/symantec-security-software/web-and-network-security/reporter/11-0/ports.html