Failed to get license component from name list: -14403 License suspended due to license server avoidance
Last Updated April 08, 2019
Reporter no longer processing logs, all databases and log sources are unloaded and will not load
Virtual Reporter 10.3.1.1
The eventlogs in Reporter show the following error message
"Failed to get license component from name list: -14403 License suspended due to license server avoidance"
License was not installed.
Note: Virtual Reporter needs to be able to constantly contact with Symantec's backend licensing servers, if for some reason Reporter can not do this it will also show a "server avoidance" error message. Make sure that if the Reporter is going through a proxy there is no SSL interception as this will break the session.
Download the Reporter license from mysymantec and then open in a text editor, from the Reporter CLI issue the command,
licensing inline license-key
after pressing enter copy the contents of the license file and then press Crlt-D to exit.
at this point the device will start to load the log sources and databases and you will see a valid license in the GUI and the CLI.
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