Box Securlet showing external collaborators that are users in the company domain
Last Updated April 23, 2019
When the user shares a folder or a file and invites a collaborator with the same domain as everyone in the company, they were expecting to see the collaborator as an internal collaborator, but it was showing as an external collaborator.
Box Securlet and sharing files and folders using collaborators.
No Error. User is showing as an external collaborator, even though they have the same domain as the user who shared the file or folder.
Box is a "team" oriented service where a team of users can set up their own box account. Thus one team will be seen as external to the other team even if both teams are on the same domain.
Add the user as a managed user in box.
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