A critical error occurred: Object moved. Configuration failed while attempting: Pre-Configuring
Article ID: 173812
Updated On:
Products
Issue/Introduction
The customer is trying to install ITMS on a new server. During the initial installation, SIM (Symantec Installation Manager) failed during the configuration portion with the following message:
Configuration failed.
A critical error occurred:
The request failed with the error message:
--
<html><head><title>Object moved</title></head><body>
<h2>Object moved to <a
hreft="/Altiris/Console/error.htm?aspxerrorpath=/Altiris/NS/Services/NSConfigurationWebService.asmx">here</a>.</h2>
</body></html>
--
Configuration failed while attempting: Pre-Configuring ...
Environment
New installation of ITMS 8.x
Cause
According to the Windows Event logs, there is an issue with access denied to "Temporary ASP.NET Files" folder:
ERROR: CS0016: Could not write to output file 'c:\Windows\Microsoft.NET\Framework64\v4.0.30319\Temporary ASP.NET Files\altiris_ns\2adb9e0d\e5203314\App_global.asax.77dodr.dll' -- 'Access is denied. '
Resolution
Make sure the following accounts/groups have permissions under "c:\Windows\Microsoft.NET\Framework64\v4.0.30319\Temporary ASP.NET Files":
- CREATOR OWNER
- Special Permissions > Full Control
- SYSTEM
- Full Control
- Administrators
- Full Control
- Users
- Read & Execute
- List folder contents
- Read
- IIS_IUSRS
- Modify
- Read & Execute
- List folder contents
- Read
- Write
- WMSVC
- Modify
- Read & Execute
- List folder contents
- Read
- Write
- Note: sometimes you may need to add as well "NETWORK SERVICE" and "Authenticated Users" accouts with at least "Read & Execute, List folder contents, and Read"
Delete all Altiris related files in "c:\Windows\Microsoft.NET\Framework64\v4.0.30319\Temporary ASP.NET Files".
- To delete the files
- stop the Altiris Support Service and Altiris Service
- Delete the files
- Start the previous services
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